About your visit
It is usually necessary to book an appointment in advance.
All treatment times include consultation time.
Please arrive no more than 10 minutes before your appointment time. We aim to run on time, however if your appointment will be delayed by more than 15 minutes we will try to contact you at the earliest opportunity.
Cancellation Policy
We operate a 48 hour cancellation policy as standard for all our therapists. If you are unable to make your appointment, please notify us or your therapist at least 48 hours in advance. If you cancel your appointment on less than 48 hours notice, the full charge will still be due.
Some therapists may allow a reduced cancellation fee at their own discretion.
Deposits
We reserve the right to take a deposit on behalf of our therapists for any treatment. All deposits are non-refundable and cannot be transferred between practitioners. If you have to rearrange your appointment, the deposit may be transferred to another appointment provided:
- at least 48 hours notice is given
- the new appointment is within 30 days of the previous one
Data Protection
All therapists working at Laura Ryan Therapies are responsible for their own customer information, and are obliged to follow current Data Protection law at all times. If you think there has been a breach of your rights then please contact data@lauraryantherapies.com with details.
How we use your data
When booking a treatment at Laura Ryan Therapies we will ask for your name plus a contact telephone number and email address. This information is added to an online calendar only visible to our staff and the therapist with whom you have booked. If an email address is provided, you will be invited to the calendar event as well.
This information is then used simply if we need to contact you in relation to your booking. We will never contact you using this information for any reason other than related to a booking made for our premises.
We use a VPN on all our devices as well as anti-virus and anti-malware software to protect your data.
Feedback and Complaints
Whether you had a great time, or a bad one, we want to know about it. In fact we definitely want to know if you didn’t enjoy your time with us!
Whatever you’d like to say, please feel free to speak your mind and give it to us straight. Either call us on 0203 602 5876 or email shout@lauraryantherapies.com